Privacy Policy

This Privacy Policy explains how Recoup ("Recoup", "we", "us", or "our") collects and uses information when you use our invoicing, payment tracking, and WhatsApp follow-up service.

1. Information we collect

Depending on how you use Recoup, we may collect:

• Account information: email address, display name, and authentication details. If you sign in with Google, we receive the basic profile information that Google shares with your permission.
• Business information: business name, contact details, logo, bank-transfer instructions, and other profile details you choose to save.
• Business records: customer names and contact details, invoice descriptions and amounts, payment records, receipts, notes, and follow-up messages that you create.
• Technical information: browser and device information, request times, basic error logs, and security events needed to operate and protect the service.

2. How we use information

We use information to provide and improve Recoup, including to:

• create and manage your account;
• create invoices, receipts, payment records, and customer lists;
• calculate balances and enforce plan limits;
• generate follow-up message drafts in the language and tone you select;
• respond to support requests, prevent abuse, troubleshoot errors, and maintain security; and
• process subscription activation and payment-verification records.

Recoup does not send WhatsApp messages for you. When you choose to follow up, Recoup opens WhatsApp on your device with a message draft, and you decide whether to send it.

3. Google sign-in

If you choose Google sign-in, Google authenticates you and shares basic account information with Recoup. We use that information to create or access your Recoup account. Recoup does not request or store your Google password.

4. Storage and service providers

Account and application data are stored in our Supabase-hosted database. We use Vercel to host the web application and may use service providers for security, error monitoring, email, or infrastructure. These providers process information only as needed to provide their services and under their own security and privacy terms.

We do not store your bank account password or Google password. Recoup is designed around bank-transfer instructions and payment records that you enter; it is not a banking service.

5. Sharing

We do not sell your personal information. We may disclose information to infrastructure and service providers that help us operate Recoup, when required by law, to protect users and the service, or with your direction—for example, when you choose to share an invoice or open WhatsApp.

6. Retention and deletion

We retain account and business records while your account is active or as needed to provide the service, resolve disputes, comply with legal obligations, and maintain security. You may request deletion of your account and associated personal information by contacting us. Some records may remain where retention is legally required or necessary for fraud prevention and accounting.

7. Security

We use access controls, authenticated sessions, encrypted connections, and server-side protections designed to limit unauthorized access. No internet service can guarantee absolute security, so please use a strong password and keep your account credentials private.

8. Your choices

You may review and update information in your Recoup account, stop using the service, or contact us about access, correction, or deletion requests. You can also choose not to use Google sign-in and register with another supported sign-in method.

9. Children

Recoup is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes and contact

We may update this policy when our service or legal obligations change. We will update the date above when we do. Questions or privacy requests can be sent to recoupng@gmail.com.